(Solved) Skype Shuts Down or Crashes on Windows 11/10

For any instant messaging application, the fundamental thing is that it always remains active so as to notify you if you receive messages or calls. For a while now, especially after the latest update to Windows 11, the app Skype presents problems from this point of view and many people notice that Skype closes itselfor Skype goes in crashand you need to click on its icon again to reopen it and reactivate it.

This is definitely not pleasant, especially if you use Skype for work and can’t afford to stay offline. If you too have been experiencing this problem for a while now, it’s time to fix it permanently. We can already tell you that to solve this problem you may need to reset Skype to the default setting or update it to the latest version. But for more details and understand how to fix the problem Skype closing by itself on Windows 11/10I invite you to read the next paragraphs carefully.

What is Skype?

Everyone has heard of Skype and there are millions of people around the world who use this app to communicate with relatives, friends or work colleagues. This application is used by individuals and companies to make free calls and video calls, send instant messages and share files.

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Skype can be used on your computer (Windows or Mac), phone or tablet. It is free to download and very easy to use. But just like any other application, it definitely has its ups and downs. If you use Skype on your computer running Windows 11 or Windows 10 and the application it keeps closing on its owntake a look at the solutions described below and your problem will almost certainly be solved in the end.


How to fix Skype if it closes by itself?

1. Reset Skype

  1. Press the keys Windows + I to access Settings of Windows
  2. Click App and find Skype in the Apps & Features list
  3. Switch to expanded view by clicking on the Skype app
  4. Click Advanced options and then click the button Restore

Note: Once the Skype application is reset, all data in the app will be lost. So our suggestion is that you take a backup of your useful data before starting the recovery process.

There are actually several options you can try:

  1. Restore: With this function, your Skype data will not be affected
  2. Reset: this is a reset with deletion of all skyp data
  3. Uninstall: Allows you to uninstall and then reinstall the Skype app, this sometimes fixes the crashing issue

An alternative way to reset Skype:

Log out of Skype or use Windows Task Manager to kill any process Skype.exe. Go up Start of Windows and in the Search/Run box type %appdata%microsoft and then press Sending or click the button OK. It will be displayed File Explorer of Windows. There locate a folder named “Skype for desktop“. Rename this folder to something different, e.g. Skype for desktop_old.

At this point reinstall latest version of Skype and try using the app again on your Windows PC.

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2. Install Media Feature Pack

  1. Login to Microsoft official website and scroll the page to locate the download information section (relative to your Windows version). Click and you will find two options: for 32-bit (x86) and one 64-bit (x64) processors.
  2. Download the relevant file and run it from the Downloads folder.
  3. Follow the onscreen instructions
  4. Restart your computer.

If you don’t know which option to choose, 32-bit (x86) processors or 64-bit (x64) processors, then Type file explorer in the search box on the taskbar. Locate the folder This PC and choose Property. In the tab General properties you will see the system information. Check in System type to see what CPU version you have.


3. Check for Skype updates

You can check for updates whenever you want and install them yourself, just open Skype, log in Settings (click on the three dots at the top left) and then select the tab Help and Feedback. You will be able to see the version used and if updates are available you will see a warning.

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For some Skype versions here is another way to check and download updates:

  1. Sign in to Skype
  2. In the menu bar, click Help and then go to Check for updates
  3. If an update is available, you will be asked to download it
  4. Click Download

Skype can also install updates automatically. To check if this is happening:

Sign in to Skype and then go to Instruments in the menu bar. Click Options and select Automatic updates in the tab Advance. Make sure automatic updates are turned on.


4. Run Windows Troubleshooter

  1. In the search box on the taskbar, type troubleshooter
  2. Scroll down and click troubleshooting of Windows Store apps
  3. Click the button Run the troubleshooter and follow the instructions.

5. Reinstall Skype

  1. Open the Control Panel and select View by: Category in the top right corner
  2. Click Uninstall a program in the Programs section
  3. Identify Skype and click Uninstall
  4. Follow the instructions to uninstall it completely
  5. Once the process is complete, download the program again from the Windows 11/10 Microsoft Store

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