Scanner Not Working on Windows 11/10

February 6, 2024

After upgrading to Windows 11/10 you noticed that the scanner doesn’t work more? Don’t worry, the scanner often does these tricks, regardless of whether it is a scanner Epson, HP, or other brands. We have already seen how to solve a similar problem, i.e. printer not working after Windows update, and below we will see what to do if the problem occurs with the scanner. Many Windows 11/10 users have reported this issue. You can solve everything by following these tips.

Epson scanner does not work on Windows

HP scanner does not work on Windows

Epson scanner not working or not detected

Your Epson scanner may be set to compatibility mode after updating your Windows 11/10 system. So the first thing you can do is check that the scanner is not set to that operating mode.

Follow these steps:

1) Right-click the Epson scanner icon on the desktop, and then click Property.

2) Go to the tab Compatibility. If the checkbox next to Run this program in compatibility mode for, deselect it. Then click the button OK.

3) On your keyboard, press the logo key Windows and the button R at the same time to recall the box Run.

4) Type services.msc and click the button OK to open the window Services:

5) Right-click Windows Image Acquisition (WIA)then press on Property.

6) Make sure the option Startup Type is set to Automatic is that Service Status is Runningthen click on Apply > OK.

7) Check if the scanner works now

Update Epson Scanner Driver

EPSON scanner driver may have been removed after Windows update. Or the installed drivers may not be compatible with Windows 11/10. To solve the problem you can try updating the drivers scanner.

There are two ways to get the right drivers for your Epson scanner: manually or automatically.

Manual driver update: You can manually update your Epson scanner driver by visiting official website from Epson to download and check for the latest driver. Make sure you only choose the driver compatible with your Windows 11/10 variant.

Automatic driver update: If you don’t have time, patience or computer skills to update drivers manually, you can do it automatically with the help of the program Driver Easy.

Driver Easy is software compatible with all Windows PCs that can automatically find all missing or outdated drivers (including those for your printer and scanner). You can update your drivers automatically with the FREE version of Driver Easy. Here’s how it works

1) Download and install Driver Easy on your Windows PC

2) Run Driver Easy and click the button START SCAN to start scanning your computer and detect any outdated or buggy drivers.

3) Click the button Update next to the EPSON scanner driver (as shown in the figure below) to automatically download and install the correct version of it (you can also do this with the FREE version of Driver Easy).

If you notice that there are too many drivers to update on your PC, then click on the button below Update Everything. However, this function is only active with the purchase of the PRO version of the program.

HP scanner not working or not detected

The problems of HP scanner not working they can be of various nature. For example, it may happen that the HP scanner does not scan, the scanner is not detected by the computer or errors appear when using the scanner, etc…

The causes of these problems are varied and sometimes difficult to identify. As you can imagine, connection problem can prevent the scanner from connecting to the computer, and software or driver problem are other possible reasons.

But do not worry. We’ll help you fix your HP scanner that isn’t working or not detected. Just try the following solutions proposed by us.

Check scanner / PC connection
Turn on Windows Image Acquisition (WIA)
Update HP scanner drivers
Run troubleshooter
Launch System File Checker

Fix 1: Check scanner/PC connection

To use the scanner, you must first make sure that the scanner is turned on. So you have to check if there is any connection problem. If you use a USB scanner, check your USB ports and USB cables to make sure everything is working properly. However, if you use a network scanner, make sure that your computer has a good Internet connection and that the scanner connects to the computer via the same Wifi connection. Also, if you use a connection VPN try to disconnect the VPN from your computer and then try using the scanner.

If these initial tips don’t help, move on to the possible solutions below.

Fix 2: Enable Windows Image Acquisition (WIA)

Windows Image Acquisition (WIA) is a Microsoft model that allows graphics software to communicate with imaging hardware such as scanners and cameras. So you should enable WIA service in your computer if your scanner stops working. Here’s what you need to do:

1) Right-click the Epson scanner icon on the desktop, and then click Property.2) Go to the tab Compatibility. If the checkbox next to Run this program in compatibility mode for, deselect it. Then click the button OK.3) On your keyboard, press the logo key Windows and the button R at the same time to recall the box Run.
4) Type services.msc and click the button OK to open the window Services:
5) Right-click Windows Image Acquisition (WIA)then press on Property.
6) Make sure the option Startup Type is set to Automatic is that Service Status is Runningthen click on Apply > OK.
7) Check if the scanner works now

Other processes that you should check that are active and running to avoid problems with the functioning of your HP scanner are the following:

Remote Procedure Call RPC

DCOM Server Process Launcher

RPC Endpoint Mapper

Shell Hardware Detection

NB:
The Windows Image Acquisition (WIA) service depends on the Shell Hardware Discovery service, and the Shell Hardware Discovery service depends on these services: RPC Remote Procedure Call, DCOM Server Process Launcher, and RPC Endpoint Mapper.

Fix 3: Update HP scanner drivers

Another very frequent cause that causes the HP scanner to malfunction (or not be detected) is the presence of outdated or even missing drivers. To solve the problem you need to update the drivers scanner. How to do this update?

Manual update: You can manually update the HP scanner driver by visiting the official website from HP to search for and then download the latest driver. Make sure you select drivers compatible with your HP scanner model.

Automatic update: if you don’t have the computer skills to manually update the drivers, you can do it automatically with the help of the program Driver Easy.

Driver Easy is a program specifically designed to automatically find all missing or outdated drivers (including those for your scanner). Here’s how it works.

1) Download and install Driver Easy on your Windows PC

2) Run Driver Easy and click the button START SCAN to start scanning your computer and detect any outdated or buggy drivers.

3) Click the button Update next to the HP scanner driver (as shown in the figure below) to automatically download and install the correct version of it.

Fix 4: Run troubleshooter

There is a possibility that there is something wrong with the scanner, and if so, running the Windows troubleshooter will fix it. Here are the steps to follow.

Type cmd in the Windows search bar and then select Run as administrator.

Copy and paste the following command line into the Command Prompt window and press Sending.

msdt.exe -id DeviceDiagnostic

click on After you in the window that appears and the troubleshooter will begin to automatically detect hardware problems.

Follow the onscreen instructions to complete the troubleshooting and resolve the problem with your scanner.

Once this is done, test the scanner again and see if it works properly.

Fix 5: Launch System File Checker

System File Checker (SFC) is a built-in feature of Windows that scans for corrupted system files and repairs them automatically. HP scan may not work due to some corrupted system files, so you can try SFC to solve the problem.

a) Type cmd in the search box, right-click Command Prompt and select Run as administrator.

b) In Command Prompt enter the following command and then press Sending.